Complaints

If you have a complaint, please contact by email on sales@philipemarques.com or write to us at Philipe Marques (Philipe Marques, 115 King Street, Knutsford, Cheshire, WA16 6EH, United Kingdom).

In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the European Commissions Online Dispute Resolution (ODR) platform, which is a Certified Alternative Dispute Resolution (ADR) Provider (http://ec.europa.eu/odr). We will respond to any complaint referred to us by Online Dispute Resolution.