Returns

Philipe Marques Home has a great extended returns policy that you to return goods for a refund, so you can shop with peace of mind, and return to us for a refund. Simply contact us within 2 days of receiving the goods by email at customerservice@philipemarques.com or call us on 01565 755 588 to inform us of your intention to return.

If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do within 7 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.

This 7 day guarantee doesn’t apply to non-standard, customised or special order product [see below] nor to cut by the meter wallpaper or fabric.

How do I return goods?
Under our 7 day guarantee, please contact us within 2 days of receiving the goods by email to customerservice@philipemarques.com or call us on 01565 755 588 to inform us of your intention to return.

You will then be given a Returns Authorisation Number to write on the delivery note. Make sure you include this within the returns parcel for speedy processing on return to our warehouse so that your refund can be applied as soon as possible to your original method of payment. Philipe Marques-Home will credit the price paid for the goods in full within 5 working days of receiving them.

Please then return the goods in perfect condition, unused, unwashed and with the original packaging. It is important for your own security that you obtain proof of posting as unfortunately under our 7 day extended returns policy we cannot accept responsibility for goods that are lost or damaged in transit back to the warehouse, unless we are bringing them back.

The address for returns is:

Philipe Marques – Home,
115 King Street,
Knutsford,
Cheshire,
WA16 6EH

Collect the goods from you

That is not a problem – if your return is not furniture, sofas, chairs, mirrors, lighting & rugs we can still make things easy for you and organise a collection. The cost of this can be charged to your account and will deducted from any refund due. If you wish this option, let us know and we will contact you to arrange it all for you.

What about returning non-standard, customised or special order products?
Where you have ordered and received a non-standard, customised or special order product [e.g. large furniture item, headboard, sofa, chair in your own choice of fabric and size] or goods that have been confirmed to you as non-standard, customised or special order, we cannot extend our Returns Policy or 7 day money back guarantee to such items unless faulty.

You are able to return these goods for a refund, however in such cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred.

This is due to the fact that they are made as individual pieces to order, under your instruction and it is unlikely that we cannot sell it to another customer at full price, therefore it cannot be re-stocked.

Cut by the meter wallpaper and fabric does not fall under our 7 day money back guarantee however you are able to return these goods for a refund, with a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred.

We want you to be delighted with your orders from Philipe Marques-Home, so here’s some advice from our Design Team to consider:

Before you order anything check the following:

– compatibility with all your other furnishings
– fitness for purpose
– that all your dimensions are correct and the product will fit where it is intended – that you are satisfied that the fabric / finish is correct for you
– that the delivery address can receive the product [be sure of access, check dimensions, make sure it fits though all doorways, stairwells and any other access routes necessary]

By placing an order for a non-standard, customised or special order product with us, you are deemed to have considered all these factors and any others that might affect the order, and accept that your are entirely satisfied that it is the correct product for you. You will not be able to change the order once the item has been entered into production.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturers instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply.

Goods arrive damaged or faulty?

In the event that you receive your order in a faulty or damaged condition, [including customised products] please contact us within 24 hours by email at customerservice@philipemarques.com phone us on 01565 755 588 and we will make the necessary arrangements to collect the damaged / faulty goods.

We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.